After a potential resident is located we conduct an extensive screening process. This process includes credit reports, reference checks and personal interviews. After acceptance, we complete negotiations, execute contracts, process documents and install the resident in the home.

Property managers collect rents, deal with resident issues, periodically inspect the property and personally supervise the home. The manager provides an “arms length” relationship between owner and resident.

By maintaining excellent relations with our residents and diligently caring for your property, we avoid most potential problems. Tenants are informed of their responsibilities regarding your property and their contracts. We will quickly and professionally settle any problems that may arise, with our clients’ interest in mind.

If there is a problem, whether it is collecting rents or settling tenant/owner disputes, we will handle the situation appropriately and professionally. Though we may not have all the legal answers, we are knowledgeable in the Georgia Property Code and the state Uniform Codes. We have access to legal counsel and if necessary, we are prepared to make a court appearance.

We utilize quality control procedures and proven business practices in the management of your home. 

The actual maintenance expenses for the home are the responsibility of the homeowner. Every effort is made to control maintenance costs while maintaining the integrity and value of the property. When a tenant reports a problem, it is verified to eliminate unnecessary service calls. Maintenance that is the tenant’s responsibility or fault is billed to the tenant, even though the owner will have already paid for the repair. Appropriate maintenance personnel are properly licensed, bonded and insured. We oversee maintenance and contractors are not paid until all work is satisfactorily completed.

Some property managers only offer a standard management service while others offer a range of services. There are different ways property managers can charge for services. It is important to ask what services are optional or available. Be sure to understand all possible charges other than a percentage of the rent.

Fees and charges should be addressed completely in the property management agreement. Examples of common charges for a standard management service are: flat percentage of rent or a percentage of rent plus fees for individual services. Example of possible other fees are placement fees for locating a resident and/or charges for advertising, referral fees, lease renewals, fee for closing an account, and miscellaneous administrative expenses.